We’ve spent years refining our ability to monitor systems, applications and networks, yet businesses still struggle with performance issues. The problem isn’t a lack of data—it’s too much of it. IT, network and cloud operations organizations are overrun with massive amounts of monitoring, performance and telemetry data. So much so, we must move for dashboards and alerts to metrics and KPIs that tie directly to business impact metrics and customer experience KPIs.
In my recent conversation with industry leader Mehdi Daoudi, CEO of Catchpoint, one thing is clear: Performance monitoring must evolve to account for the modern reality that connectivity across networks, the Internet, and Internet-based resources outside of IT operations have a profound effect on the performance of any application.
Key Takeaways: Modern applications performance is intrinsically linked with the performance of Internet and Internet-based resources, making Internet Performance Monitoring vital to meeting business and customer expectations. By extending observability and monitoring beyond internal systems and networks, organizations are better equipped to reduce downtime, optimize the user experience, and ensure their digital service delivery truly wins the day.
Moving Beyond Traditional Monitoring
For decades, organizations held the mindset that more data will result in better insights. However, this often creates the opposite effect. As Mehdi Daoudi points out, companies end up drowning in a sea of metrics, trying to extract meaningful insights from overwhelming amounts of information. Instead of enabling faster issue resolution, this data overload slows teams down.
Mehdi’s combined experience at DoubleClick, Google, and Reuters shaped his view that performance monitoring isn’t just about application performance—it has to extend beyond internal infrastructure to include the Internet. Internet Performance Monitoring (IPM) takes a more holistic approach by accounting for everything from third-party services to ISP networks, CDNs, DNS, and even cloud providers.
Internet Performance – Beyond Uptime and MTTR
It’s time to redefine what success looks beyond monitoring, uptime and mean-time-to-recover (MTTR). Today’s users have zero tolerance for a poor user experience. If an application or website takes too long to respond, it might as well be down. In many cases, it’s too easy to switch to an alternative mobile app, site or SaaS solution when the current choice doesn’t deliver.
Mehdi’s philosophy behind Catchpoint of “monitor what matters from where it matters” aligns with today’s reality. Businesses must monitor the end-user experience, not just the backend infrastructure and application stack. Synthetic monitoring, coupled with real-user monitoring (RUM), provides a clearer picture of end users’ actual experience, helping teams optimize for speed and reliability.
Beyond just user expectations, performance also directly affects business outcomes. Studies consistently show that faster websites and applications lead to better customer retention, higher conversion rates, and improved revenue. With so many third-party services and dependencies in today’s digital stacks, understanding and controlling performance holistically is more critical than ever.
Catchpoint’s IPM service is designed to go beyond application monitoring, performance or uptime by actively testing performance across the entire delivery stack. This holistic approach helps businesses pinpoint problems often before they escalate into major customer and business disruptions.
AI’s Role in Performance Intelligence
Artificial intelligence (AI) is an essential tool in the modern IPM stack. AI-driven analytics help organizations cut through noise and focus on the signal, prioritize real issues, and automate response strategies. With platforms like Databricks and Snowflake enabling real-time data analysis, AI is making correlating performance insights with business outcomes easier.
AI reduces alert fatigue that plagues IT and Ops teams. Teams can focus on solving meaningful problems faster and with greater precision. AI can also predict potential issues before they escalate, allowing companies to take preventative action rather than waiting for a crisis to unfold.
The Future of Monitoring: A Business-Centric, Delivery Stack Focused
The core takeaway from my discussion with Mehdi is that monitoring isn’t about technology—it’s about business and customers. Companies must align their performance monitoring strategies with their business goals.
Organizations can adopt a proactive IPM approach and gain deeper visibility into the entire customer experience and digital stack. This ensures that not only are applications working as expected, but that third-party services, global internet conditions, and external integrations are all functioning optimally as well.
This shift also means that business and technical leaders need to work more closely together. Performance monitoring must be part of the broader conversation about business growth and customer experience. Organizations that prioritize this alignment will be better positioned to compete in an increasingly digital-first world.
How Internet Performance Monitoring Wins the Day
Catchpoint’s vision for Internet Performance Monitoring is one promising way to ensure your performance monitoring wins the day. By extending monitoring beyond internal infrastructure to the entire internet ecosystem, companies gain the proactive insights they need to ensure seamless digital experiences, reduce downtime, and optimize performance where it matters most.
For information about Catchpoint, visit the Catchpoint blog and their latest SRE Report.
[This was a conversation packed with great insights, and if you haven’t already, be sure to check out the full interview on DevOps Dialogues.]
